Returns & Exchanges

At Promesa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. Our streamlined process ensures that finding your perfect fit or style is as effortless as wearing it.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Drop Off the Shipment

  Hand your package to the designated carrier or drop it off at any official collection point within 7 days of starting your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.