Frequently Asked Questions
Everything you need to know about shopping with Promesa
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary by style.
Which payment methods do you accept?
Promesa accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after placement to request a cancellation via our customer support chat.
Are your garments ethically produced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, conscious fashion.